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Our Hawk Customer Care Business Hours are:

Monday through Friday - 7 A.M. to 9 P.M.
Saturdays - 9 A.M. to 7:30 P.M.
Sundays - CLOSED

To speak to a live, local Customer Care Rep, please call:

1-800-226-4295

Submit your question or request an Upgrade Approval (please provide account number and wireless number you wish to upgrade) via e-mail and a Hawk Customer Care representative will respond.

NOTE: If you would like to upgrade your currrent equipment to a newer device or upgrade/add features on your account, then please call 1-888-525-3421 for assistance. Qualification requirements must be verified before an upgrade can be processed by Hawk. Minimum qualification is completion of 2-year contract, average billing of $75 per month per line before taxes and fees and account must be current at time of request. If qualified, all applicable discounts and promotions may apply to your upgrade choice.

Only an authorized signer on an account may request an Upgrade. Upgrade Fee: $20.00 per line

Send a letter:

Hawk Electronics
Attn: Customer Care
5718 Airport Freeway
Fort Worth, TX 76117

Call Us:

FREE from your wireless device, dial *724 locally, or *611 nationally.

Call - 1-800-226-4295 to reach Hawk Customer Care .