	Privacy Policy print this page


	Hawk Electronics uses e-mail, short text messages, telemarketing, and direct mail to inform you about products or services we think will interest you. If you do not wish to receive these types of communications, learn how you can opt out (See form example below). Congress and Federal Communications Commission rules impose a general duty on wireless companies to protect the confidentiality of your personal calling information. Rules require that your wireless company only disclose your personal information to any person designated by you in writing. For complete information, visit FCC Protecting Calling Records. To designate an individual that your personal information can be made available to, please complete this form and mail to Hawk Customer Care. FCC Protecting Calling Records Designation Form Hawk Electronics has a long-standing policy of protecting customer privacy. We believe that you should know what information we collect from you, as well as how that information is used, disclosed, and protected. We have created this policy statement (the "Policy") to explain our privacy practices and policies. We will not sell or disclose your personal information to unaffiliated third parties without your consent except as otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our network to provide you better service and enrich your user experience when you sign up or use any of our products or services. Hawk Electronics may make available shorter or machine-readable versions of this Privacy Policy. These additional policies are intended only as summaries of this complete Privacy Policy. This Policy applies to customers who purchase and use our services and products in the United States. Collection, use, disclosure, and protection of personal information may be subject to different regulation outside the United States. Hawk Electronics will revise and update this Policy as it deems appropriate, including, for example, if our practices change or if changes in the law so require. You should refer back to this page for the latest information. QUICK PRIVACY LINKS The following brief summaries outline our Policy. We also provide you the means to communicate with us if you have any questions about this Policy. This Policy also addresses what we do with information about your device usage, the services you buy from us, and who you call. Does Hawk Electronics Collect Personal Information About Me? Yes, Hawk Electronics collects personal information about you so that we can deliver products or services you request. This happens automatically when you interact with us, such as when you log into a service. Sometimes, Hawk Electronics buys commercially available marketing and sales information from third parties so we can better serve you. Does Hawk Electronics Collect Information About Children Under the Age of 13? If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. How Does Hawk Electronics Use Personal Information? We use personal information for billing and collection purposes, to provide services or complete transactions you have requested, and to anticipate and resolve problems with your services. We may also use this information to create and inform you of products or services from Hawk Electronics or others that may better meet your needs. When Does Hawk Electronics Disclose Personal Information? We do not sell personal information to unaffiliated third parties. We will disclose personal information to third parties to complete a transaction you have requested, as part of the terms and conditions for a particular service, to collect on an account, or when we otherwise have your consent to do so. We also may disclose personal information to third parties to protect the rights and property of the company or its subscribers. What Happens to Information About My Telephone Usage and Who I Call? Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your device usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. Hawk Electronics Use Cookies? Yes. Hawk Electronics uses cookies for a variety of reasons, including improving your shopping or browsing experience. In addition, cookies help us personalize the site experience for you. Does Hawk Electronics Place Advertising on Other Web Sites? Hawk Electronics uses third-party advertising companies to place our ads on the Internet, and cookie technologies are used to measure the effectiveness of those ads. You should know that the use of such cookies is subject to the third parties' privacy policies, and not the policy of Hawk Electronics. What About Presence, Location, and Tracking Information? The AT&T network knows the general location of your device whenever it is turned on. When we offer you optional services that require use or disclosure of this information, the terms and conditions for the specific service offering explain how the location information will be used. AT&T also may provide your network location to emergency service providers if you place a 911 call. Can I Choose Not to Receive Marketing Messages on My Wireless Device from Third Parties? Hawk Electronics via AT&Ts has implemented technology to reduce unsolicited bulk short text messages but is unable to filter all marketing messages that you receive on your wireless device from third parties. How Secure Is Information About Me? We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. What Can I Do to Protect My Personal Information? An important part of ensuring the security of your personal information is your own efforts to protect against unauthorized access to your wireless device and SIM card. Before discarding your device or trading it in, be sure you remove all your personal information from the device. How can I Review Personal Information in my Account for Accuracy? You can review the accuracy of the personal information in your account online (go to Your Account on this Web site) or by contacting Hawk Customer Care at 1-888-525-3421. Will This Policy Be Updated? Hawk Electronics expects to update this Policy periodically. You should refer back to this page often for the latest information and the effective date of any changes to the Policy. To Whom Should I Direct Privacy Questions or Concerns? You have several ways to contact us about questions to this Policy and about your services. The Contact Us link provides the current contact information. Hawk Electronics PRIVACY POLICY We have created the Hawk Electronics Privacy Policy (the "Policy") to explain our privacy practices. When you use any product or service, you should understand when and how personal information is collected, used, disclosed and protected. We will not sell or disclose information to unaffiliated third parties without your consent except as otherwise provided in this Policy. AT&Ts may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use the AT&T network to provide you better service and enrich your user experience when you sign up or use any of our products or services. Hawk Electronics will revise and update this Policy if our practices change or if changes in the law so require. Information Collected About You We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated with a specific person or entity, such as a name, address, telephone number, e-mail address, or information about activities directly linked to that person. Our definition of personal information does not include "aggregate" information. Aggregate information is data we collect about a group or category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day at a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. The aggregate data also might be purchased by or shared with a third party, for example, one interested in locating a business in a particular part of town. Here are the types of personal and other information we collect. You should refer to the rest of this Policy to see how we use, disclose, and protect that information: Information You Give Us: We collect information you give us when you purchase a Hawk Electronics product or use services. For example, you may provide us a billing address and credit information, including your social security number or business identifier, when signing up for service or perhaps purchasing a product through our online store. You might not have thought about it this way, but the numbers dialed from your wireless phone to make a call are an example of information you give us and that we collect and use so we can bill you appropriately and investigate fraudulent usage. Automatically Collected Information: We automatically receive certain types of information whenever you interact with us. For example, when you visit the Hawk Electronics Web site, our systems automatically collect your IP address and the type of browser you use. When you browse the AT&T Wireless web, the AT&T systems log the Web sites you visit. Similarly, all wireless communications systems know when your phone is turned on and approximately where the device is physically located—that's how calls or messages are delivered to you in real time. Information from Other Sources: We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may receive credit information for purposes of initiating service. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we often receive information from the dealer from whom you purchase your wireless phone or device prior to initiating service with us. We also may purchase e-mail lists from third parties for advertising purposes. We only purchase lists of individuals who have allowed third-party use of their e-mail address for marketing purposes. If you have previously requested to participate in an e-mail advertising program, the information we receive may include your name, information on previous transactions, or any other personal information you have provided. Hawk Electronics recognizes that parents often purchase our products and services for family use, including for use by minors. Any information collected from such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this Policy. If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. In a Business Agreement, our customer is a business or other entity purchasing service for employees or other authorized users. If you receive certain benefits through a business or government customer's agreement with us, this Policy will generally govern your personal information. However, if you receive service where a business or government entity pays Hawk Electronics for your account or is otherwise liable to Hawk Electronics for the charges (for example, as a guarantor if you fail to pay), we may share your account information with that entity. If you receive certain benefits tied to a Business Agreement, but you are liable for your own charges, then we may share enough account information with that entity to verify your continuing eligibility for those benefits. Please contact Hawk Electronics if you have any questions about who is the liable party on your bill. Children's Online Privacy Protection Act If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. You should be aware, however, that wireless devices and services purchased for family use may be used by minors without the knowledge of Hawk Electronics. If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. Use of Personal Information Internal Use. In general, we use personal information to serve our customers, to enhance and extend our customer relationship, and to enable our customers to take maximum advantage of products and services we think they would enjoy. For example, by understanding how you use our Web site, we are able to customize and personalize your experience. More specifically, we use personal information for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from Hawk Electronics or others that better meet your needs. Hawk Electronics uses e-mail, short text messages, telemarketing, and direct mail to inform you about products or services we think will interest you. You can modify your preferences on receiving these types of communications. Hawk Electronics customers who wish to change their preferences can visit the "Your Account" page, if you manage your account online, or call Customer Care at 1-888-525-3421. At Hawk Electronics if you wish to opt out of receiving marketing communications, you can complete an online form to tell us your preferences. While you may choose not to receive marketing information from us, you will continue to receive invoices, customer service-related notifications, and other similar information from us electronically or otherwise. Third-Party Use. You should review the following section to understand when Hawk Electronics discloses personal information to third parties. Disclosure of Personal Information Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. We do not sell personal information to third parties without your consent. When and what types of information Hawk Electronics disclose depend on the service and in some cases the choices you have made. Hawk Electronics will not disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure in advance. Depending on the service, we may obtain your consent in a number of ways, including: In writing; Verbally; Online by clicking a button; Through the use of a dialing string or button on a wireless device or handset; or At the time of initiation of a particular service offering, when your consent is part of the required terms and conditions to use that service. For example, your consent to disclose personal information can be implied simply by the nature of your request, such as when you ask us to deliver an e-mail or short message to another person. Your return address is disclosed as part of the service and your consent to do so implied by your use of the service. To determine how personal information may be disclosed as part of a particular service, you should review the terms and conditions of use for that service. We share personal information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better), or perform a service that you have requested. When the third party acts solely on our behalf, Hawk Electronics does not allow them to use your information for other purposes. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement. When we write off an account for non-payment, Hawk Electronics sometimes disclose personal information about the account to third parties such as credit bureaus. Credit bureaus may use the personal information to update their records. When we write off an account for non-payment, Hawk Electronics sometimes discloses personal information about the account to third parties such as credit bureaus. Credit bureaus may use the personal information to update their records. Hawk Electronicsdoes not currently disclose wireless numbers in directory assistance listings or published directories. If we do so in the future, you will be able to choose whether your number is listed. Aside from our services, however, you may also want to take advantage of services and products offered by other companies utilizing AT&T service. In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, if you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. Also, as another example, if you purchase something using Cingular’s mobile Internet service, you will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and the merchant. Finally, if you bought your wireless device from a third party retailer or dealer, both they and Hawk Electronics will have personal information as a result of the transaction and your ongoing service with Hawk Electronics. Whenever third parties have a role in any such transaction, you should review their privacy policies as well. From time to time you may be able to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy. In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Except as explained otherwise in the survey, any personal information so collected will be used for our internal purposes. Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. EZ Pay Services: Customers who use our EZ Pay services to purchase products or services with their credit card, debit card, or have the charges placed on their wireless bill, should review our EZ Pay Supplemental Privacy Notice (see example below) to learn about our policies and practices for the treatment of personal information about you that is collected through your use of the EZ Pay services. Business Transfers: Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company. Protection of Hawk Electronics and Others: We release personal information when we believe release is appropriate to comply with the law or in good faith reliance on legal process (e.g., court orders, subpoenas, E911 information, etc.); enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications, or justifies disclosure of records, to a governmental entity without delay. Hawk Electronics Use of Cookies Cookies are small files placed on your computer's hard drive by a Web site when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. For example, cookies enable a Web site shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our site, and some functionality may be lost if you choose not to accept the use of cookies. In general, we use cookies to collect information so that we can determine how to improve our site by seeing which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested. Advertisers that serve ads on our site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy. We also use a session-based cookie that maintains a user's session for continuity of navigation while viewing the site. After closing the browser the session cookie simply terminates. With wireless Internet service, cookies are also used by our suppliers and third-party vendors to facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by AT&T. This Internet cookie-like functionality is in place for the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Web sites. Our suppliers and vendors will only use this information to provision the service, but each site you visit while using the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide. Hawk Electronics Placement of Advertising on Other Web Sites Hawk Electronics may use third-party ad serving companies to place advertisements about our products and services on other Web sites. These companies may use cookies or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the ad serving companies may use anonymous information about your visits to our and other Web sites. But the ad serving companies use an anonymous number to identify you, NOT your name, address, phone number, e-mail address, or anything that personally identifies you. The use of such cookies is subject to the ad serving company's privacy policy, not the Policy of Hawk Electronics. If you would like more information about these companies we use, their privacy practices, or to learn your choices about not having this non-personal information used to serve ads to you, see our Hawk Electronics Ad Serving Companies. Presence, Location, and Tracking To make wireless communications possible, the AT&T network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible. If you dial 911 for emergency services, AT&T may provide your network location to a public safety answering point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits AT&T to disclose the location of a device on the AT&T network without a user's consent (1) to a user's legal guardian or members of a user's immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in delivering emergency services, or (3) to a governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device's location on the network without delay. Legally required upgrades will allow us to provide a location more precise than cell site location. In addition, AT&T offers optional services on the AT&T network that make use of your network location. Please review the terms and conditions for each service for additional information about how the location information will be used. The location used for these services is separate from the AT&T network location information when you make a voice call. Your wireless Internet service may also be personalized using your ZIP code or other location identifiers. Hawk Electronics using the AT&Ts network may use this information to serve you relevant content, and we treat the information like any other personal information under this Policy. This service does not use the network location technology described in this section. Receipt of Marketing Messages on My Wireless Device from Third Parties You should be aware that not all advertisements appearing on or delivered to your mobile phone or device are authorized by Hawk Electronics and/or AT&T. AT&T has developed and implemented systems in the AT&T network to reduce unsolicited bulk short text messages, but AT&T cannot at this time block all such messages. We continue to look for other options to reduce these unsolicited bulk messages. If you have an e-mail account with AT&T, this service is subject to unsolicited messages as any other e-mail service. It is unlawful for any third party to make an unsolicited telemarketing call using an autodialer or to send a prerecorded message to a wireless phone or device. You should report any such unsolicited calls to the Federal Communications Commission. Network and Information Security AT&T maintains a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, AT&T uses accepted tools and techniques to protect against unauthorized access to AT&T systems. Also, AT&T grants access to personal information about you to employees and contractors who need to know that information to provide products or services to you. In addition, Hawk Electronics works to protect the security of your personal information when you are ordering new service via the Hawk Electronics Web site by using well-known Internet encryption technologies like Secure Sockets Layer (SSL). We also use encryption technologies to protect your account information when you are viewing your bill on our Web site. You should be aware that Hawk Electronics has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services. An important part of protecting the security of personal information is your own effort to protect against unauthorized access to your wireless device, SIM card, user name, and password and to your computer. Also, be sure to sign off when finished using a shared computer and always log out of any site after viewing personal account information. What Can I Do to Protect My Personal Information? An important part of ensuring the security of personal information is your own effort to protect against unauthorized access to your wireless device and the personal information contained in it and on your SIM card. Most phones and wireless PDA-type devices store calling information both in the phone and on the SIM card. Therefore, before discarding your phone or PDA, trading it in or giving it away, be sure you remove and retain your SIM card and follow the manufacturer's instructions for deleting all personal information on the device itself. (This can be found in your owner's manual or on the manufacturers' Web site.) In addition, use passwords to prevent unauthorized access to your wireless device, your wireless service account, and your voicemail. If you write down your passwords or user names, keep the information in a secure location. Do not give your password to someone else unless you intend them to have the same full access and ability to make changes to your account as you have. Change your passwords periodically. Accuracy of Personal Information in Your Account You can review the accuracy of the personal information in your account records online (go to Your Account on this Web site) or by contacting Customer Care at 1-888-525-3421. Updating this Policy Hawk Electronics will revise or update this Policy as it deems appropriate, including for example, if our practices change, as we change existing or add new services, as we develop better ways to inform you of products we think will be of interest, or if the law so requires. You should refer back to this page often for the latest information and the effective date of any changes. If, however, users' personally identifiable information will be used in a manner materially different from that stated at the time of collection, we will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner. Contact Us Hawk Electronics is committed to the policies set forth in this Policy. If you have any questions, comments or concerns about this Policy, please contact questions@hawkelectronics.com. If you have questions about your Hawk Electronics Wireless service, you can call a Customer Care Representative at 1-888-525-3421. Customer Opt-Out Request Hawk Electronics has a long-standing policy of protecting customer privacy. Hawk Electronics uses e-mail, short text messages, telemarketing and direct mail to inform you about products or services we think will interest you. If you do not wish to receive these types of communications, select "Do not contact me" and indicate the form(s) of communication you do not wish to receive. Regardless of your selections here, you will continue to receive invoices, customer service-related notifications, and other similar information from us. While we are processing your request, you may continue to receive marketing materials from us. Fields denoted by an asterisk () are required. Do not contact me regarding AT&T products and offers via (check all that apply below): E-mail Telephone Text message Mail * Account holder's first name * Account holder's last name * Wireless telephone number - - * Wireless number confirmation - - Additionally, if you do not want to receive e-mail communications from us, you must provide us with the e-mail address we should not contact. * E-mail address E-mail address confirmation EZ Pay Supplemental Privacy Notice This Notice (the "Notice") is provided to you by Progressive Concepts, Inc Headquarters, LLC (a Delaware Limited Liability Company and its payment processor, Wells Fargo Bank, N.A. (collectively referred to as "We," "Us" and "Our") for the services each provides to you as part of the Hawk Electronics EZ Pay- Wallet. This Notice describes our policies and practices for the treatment of personal information about you that is collected through your use of the EZ Pay Services. Hawk Electronics has a privacy policy that applies to all of its financial and non-financial services, including the EZ Pay Services. Personal Information Collected By Us In connection with the EZ Pay Services, we collect the following categories of personal information: Registration Information: We may collect personal information from you during the registration process, including: (i) your name and your mailing and e-mail addresses, (ii) your wireless device* number, (iii) your credit card or debit card numbers, and (iv) a user name and password (PIN). Hawk Electronics also uses "cookies" to keep track of each use by you of EZ Pay Services, but does not store any information about you in a cookie. Transaction Information and Information from Vendors and Merchants: We collect personal information about your use of the EZ Pay Services, including purchase and other information from your transactions conducted using the EZ Pay Services. This information may include the type of purchase, and the amount of the purchase. Personal Information Disclosed By Us Except with your consent, we will not share, sell or disclose your personal information with any affiliated or unaffiliated third parties, except (i) to perform an EZ Pay Service on your behalf or that you have requested, or (ii) as otherwise required or permitted by law. Examples of these types of disclosures include situations where the disclosure is necessary to complete your purchase Hawk Electronics, or where the disclosure is in response to legal process or a government or court request. We restrict access to personal information about you that we collect in connection with the EZ Pay Services to those of our employees and agents who need to know that information to provide products or services to you. We maintain a variety of physical, electronic and procedural safeguards to guard your personal information held by us. By using the EZ Pay Services, you agree to accept electronic communications received through your wireless device, e-mail or posting to our Web site regarding any annual or revised Notices for the EZ Pay Services. This Notice also applies to our use of personal information of former users of the EZ Pay Services. If you have any questions regarding this Notice, or you want a copy of this Notice sent to you by postal or electronic mail, please contact us by calling or e-mailing us atquestions@hawkelectronics.com.