Hawk Electronics provides a 15-day return/exchange period of devices (phones, PDAs, and other wireless communications devices) and accessories. One exchange of a device is allowed per wireless service activation or upgrade, and one exchange of an accessory per purchase. The 15-day period for customers migrating or porting-in begins on the day the port is complete. Customers purchasing via Hawk Electronics.com, even when having called for Upgrade/Family Talk line assistance MUST send returns to the Hawk Electronics warehouse at:

Hawk Electronics
CCare Order Return
Attn: Ron Worley
5718 Airport Freeway
Fort Worth, Texas 76117

NOTE:In order to receive a full refund merchandise must be returned in original packaging, in new condition with no damage, within 15 days of original purchase date (Device must include the UPC-IMEI label).

Hawk Electronics will waive early termination fees for service terminated within the return period, provided that the device(s) associated with such service are returned within the 15-day return period to the Hawk Electronics warehouse. Gift and ringtone cards are not refundable. In the event a customer returns their device and cancels service within applicable timeframe, all other charges will apply, but monthly service charges shall be re-rated and assessed based on the usage and the number of days that the customer had service. Any consumer that cancels service within 3 days will be refunded the activation fees paid. Shipping fees are non-refundable on exchanges.

If you cancel your service contract after 30 days but before the date your contract expires, an early termination fee will be charged. For complete details, refer to your terms and conditions.

All devices and accessories must be returned to the original place of purchase (Hawk Electronics warehouse for calling Upgrade/Family Talk assisted orders). Devices purchased at a Company-owned retail store can be returned at any other Company-owned retail store with an original receipt.

Customers that upgrade or purchase through an sub-agent should return back to that location for return details.

To receive a full refund for the return of a device or accessory (less shipping and handling charges), merchandise must be in like-new condition with no visible damage. Customers returning a device shall not be entitled to receive any rebate associated with such device. A twenty-five dollar ($25.00) fee for voice-centric devices and fifty-dollar ($50.00) fee for data-centric devices shall be charged for any device returned without all accessory components (such as manuals, packaging, battery, charger, ear bud, etc.). Purchase price of the device and accessories will be used to determine the refund amount. Exchanges for other device/accessory with different retail prices than the initial device/accessory will require payment for the difference for a higher priced item or result in a credit for a lower priced item. If the customer wishes to keep the device but not the service, Customer shall have the option to keep the device at the no commitment price. Phones delivered pursuant to insurance claims cannot be returned or exchanged under our Return Policy, but Equipment Warranty rules may apply. This policy does not cover warranty return rules or defective products from the manufacturer.

Refunds will be issued based on the method of payment. Refunds for check purchase will have a 10-business-day waiting period before a check or cash refund.

A twenty-five dollar ($25.00) processing fee shall be charged for the return of a PrePaid Phone, if the starter kit activation PIN has been revealed. PrePaid Phone starter kits sold separately and refill cards are non-returnable if the PIN has been revealed. PrePaid Phone electronic refill PINs and direct replenishments are non-returnable as the PIN is revealed at point-of-purchase. The charge for the return of a PrePaid Phone starter kit is in addition to the charge for missing components.